Terms & Conditions

We know terms and conditions are often referred to as the 'small print' in our case we considered making an edible version but it got a bit too James Bond!

We have covered a lot of topics in a clear understandable format. We assure you we have produced the below to ensure fairness for all parties and if you have any concerns or questions please feel free to drop us an email and we encourage you to really only use our service once you are totally comfortable with who we are how we do things and what to expect from us.

By using our service you will agree to our terms and conditions as set out here and below. Foodigital operate foodigital.co.uk and provide personalised confectionary for individuals, corporations and charities/events by way of gift box delivery or single piece packed orders.

All transactions undertaken with foodigital are subject to the same terms and conditions.

In the event we need to review our terms and conditions you will be signposted at the end of the terms to the ‘last updated’ date. The applicable terms and conditions of the business are those being displayed on our current website version.

The website is the owned and operated by foodigital ‘sole traders’ with all intellectual ownership and rights belonging to the proprietor Paul Butler. The website and services are only allowed to be utilised and used in accordance with UK Law, your use of the website and services are made with our permission and we may refuse, block or deny access where we feel appropriate.
All orders to foodigital must be done so in the knowledge that requests we deem unsuitable for print will not be processed. If in doubt please email us first.

All customer supplied imagery must be for personal usage only. Where necessary customers must satisfy themselves they have undertaken all steps to ensure images can be produced without infringement of copyright or in violation of requirements by a third party. Foodigital assumes no responsibility or liability for any image requests that are produced on behalf of a customer for personal use only and all ownership of responsibility for image selection is undertaken by the customer.

Payments and made online via WorldPay or Paypal, all payment processing must be compliant with the terms of the merchant provider. In the event of dispute foodigital will be exempt from chargeback costs and customers recognise that settlement of disputes must be made by way of email communication and allowing Foodigital a reasonable time to respond. Where costs are incurred in the lawful defence of an issue Foodigital will be entitled to claim full recovery of costs where applicable by English law and by way of your acceptance of these terms and conditions.

Foodigital will endeavour to deliver all orders within the agreed timescales at point of sale and by way of delivery method promoted, unless stated otherwise this will be regular Royal Mail 1st class. We cannot accept liability for non-arrival of deliveries and in the event of prevention from this risk we offer a signed for delivery service. Please email us for details.

All non-arrivals will be resolved at the discretion of Foodigital and your agreement of our terms and conditions remove our liability for costs incurred. We cannot accept liability for non-arrival of delivery made by any third party courier service. Please ensure all delivery addresses are recognised by the Royal Mail Postal Service prior to placing an order.

Refunds will be applied where applicable based on our terms and conditions being accepted prior to purchase. A full refund will be processed within 14days of a refund confirmation email only to the debit/credit card used for initial payment.

Customers wishing to process a refund will be requested to return their purchase to Foodigital by post at their own costs.

The team at foodigital will do everything reasonable and fair to ensure an outcome.

Images used on the foodigital website will be archived for upto a period of 30 days before being deleted in entirety. Foodigital will seek permission in the event we wish to utilise your images for marketing purposes.

Foodigital complies with the Distance Selling Regulations Act.

Purchases made within the UK are treated as Sterling (£) transactions. Purchases made within the E.U may be subject to currency conversion costs and in this instance please email us directly prior to purchase to assist you.

Ingredients are available by request and included on our gift boxes and as part of our FAQ’s page. Please request by email our ingredients list prior to placing an order and ensure the recipient is tolerant to all ingredients. Foodigital cannot accept liability for any issues arising from dietary intolerance.

Please email for clarity of any of our terms and be reassured we are a customer focused business.

Our terms and conditions were created on: 7.10.2014

Our HQ: Foodigital, Queensbury House, 106 Queens Road, 3rd Floor. Brighton. BN1 3XF

Email: hello@foodigital.co.uk

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